Vanderford Air Testimonials
06/12/2013 |
"Your technician; Paul, listened to my needs, fully explained my problem & solution (step by step). Answered all questions fully. There was no hidden or extra charge. I’m extremely happy! Your installers; Danny & Matt explained the procedure, kept me informed, stopped to answer all my questions & showed me all the failure points on my old equipment (parts that were about to fail). John & Jason answered all my questions before & after the duct replacement install. They made recommendations based on my needs & customized the install as well. It was a clean & fast install!" |
05/23/2013 |
"Great customer service from the initial phone call to the technician. You are now My HVAC source! " |
05/16/2013 |
"Customer service is great. Asking feedback, good service and timing and information sharing was great by the tech." |
05/16/2013 |
"Good service. Great technician that came out to help us!" |
05/14/2013 |
"The tech that came to look at my unit was polite, quick and obviously knew what he was doing. I appreciated that he was honest with me and I didn't feel like he was trying to sell me things that I really didn't need. He went above and beyond what would be required." |
05/14/2013 |
"A professional job was done and I really appreciate the timely response to the problem with the coil." |
05/14/2013 |
"Everything was great. My technician was the best I’ve ever had!" |
05/07/2013 |
"Robert listened to our concerns. He worked with us outlining our options so we could make the best decision for us. The staff worked diligently to finish the work in one day. The professionalism and customer service delivered by everyone of the staff was outstanding and the cost was lower than a local competitor and because the staff worked with us to develop the best plan for us. I would highly recommend Vanderford Air to anyone." |
04/24/2013 |
"The technician that came out and did the spring inspection of my unit was very professional and knowledgeable. He did a thorough inspection and recommended some updates to increase the life of the unit." |
04/19/2013 |
"They are overall flexible for appointment, and service has been done in timely manner." |
04/18/2013 |
"The technician was very friendly and helpful. He made sure to fix the problem and explained what he was doing. Thanks! " |
04/18/2013 |
"Knowledgeable staff! " |
04/18/2013 |
"I could not be happier with Vanderford Air. At the end of last summer, my A/C started having problems keeping up so I called a company referred to me. They told me I had a leak, but were unable to find the location of the leak on two separate visits. They added freon which got me through the winter, but as it started warming up, I noticed the same problem. I decided to call Vanderford Air based on reviews I read online. They sent somebody out the same day who was able to diagnose the problem within 10 minutes. The part where the leak was located had to be replaced. I was given an extremely reasonable quote, and since I was moving forward with the repair, was not even charged for the initial visit. I was told that they would be back in two days which was fine, but they ended up finding the new part in town and were out the very next day. The technicians were in an identifiable truck, in uniform, extremely polite, and took the additional time to explain everything they were doing. They completed the repair for the quoted price which was surprising as I have been up-charged by almost every other company in the past. If only I had called Vanderford first, I would have saved a ton of money. Thanks Vanderford Air! " |
04/16/2013 |
"I've had great dealings and responds to my situations with this company, thank you." |
04/05/2013 |
"I will forever be serviced by this company. It's a relief to know they will keep my A/C serviced and working thru the hot Texas months. And all for just $16/month. You can't beat it!!! GREAT JOB! " |
04/05/2013 |
"Vanderford Air recently installed a new 410A 13 seer 5 ton unit at our bay house in Kemah. Not only did they do EVERYTHING right, they made it easy for me to deal with from home in Houston. Turn-key, Top-notch service with a smile at a nice price. Can’t beat that." |
03/18/2013 |
"I just had Vanderford Air & Heating install new ductwork in my home & found that their work was meticulous & very courteous service! " |
02/26/2013 |
"Vanderford Air installation team was excellent and cleaned up the job very well! I would recommend them to my family and friends! " |
02/25/2013 |
"I would like to thank the technician for the professional service he rendered. In the future we will contact Vanderford Air for all our air conditioning and heating needs." |
02/25/2013 |
"All services were performed quickly & professionally. Vanderford Air went out of the way to accommodate!" |
02/13/2013 |
"I love supporting local business. I love it even more when you get to support local business while still getting the best products and services at the best price. I did a lot of research and got estimates from several different companies (Weeks, John Moore, Sears and some other smaller local businesses). While I did have a positive experience with most of these, I knew the moment Robert Vanderford left my home that I would be doing business with Vanderford Air. In fact I canceled 2 appointments coming the next day to give me estimates. He listened to everything I had to say and was more than knowledgeable enough to answer all my questions. I never felt like he was trying to 'sell' me. He gave me pricing for everything I requested and made a few recommendations to me without any pressure to choose the 'most expensive' item. The pricing is fantastic and the Carrier products are among the best in the business. I like that Vanderford chooses to have very up front pricing that included all fees and didn't try to nickel and dime with the 'extras'. They installed a complete system in my home and even put in a 2nd return air vent and re-arranged all the ductwork that was previously poorly installed by the home builder at no additional cost. The estimate is EXACTLY what I paid and the work upon inspection is fantastic. The technicians were courteous and willing to follow all of my house rules seeing as I have 2 small children and don't allow shoes indoors. I know it will be a long time before I need to install a new system, but I look forward to recommending Vanderford to everyone in the area and my semi-annual maintenance checkups." |
02/01/2013 |
"Vanderford Air Installed a complete system for us. Very Professional! Thank You!" |
01/25/2013 |
"We have used Vanderford several times & have been very satisfied with the service that we have received. We have had very knowledgeable technicians that have been able to complete the work very fast & for reasonable prices. The quality of work along with the great customer service we have received will keep us a Vanderford customer from now on." |
01/15/2013 |
"Your technicians, Taylor & John were honest, respectful & knowledgeable. They told us exactly what was needed – no surprises! Thanks so much, we will remain loyal customers! God Bless! " |
01/04/2013 |
"They installed a total new A/C heat system after the storm. They did a great job & cleaned up after the job was done. My energy bill has been cut in half. Thank you " |
01/04/2013 |
"I feel safe with your technician in my home. His is knowledgeable, and we feel like he has our best interest in mind." |
01/04/2013 |
"Vanderford Air has always provided excellent service with experienced and quality technicians. Their customer service follow up is great ensuring quality service."
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| 01/02/2013 |
"John was super honest and straight forward! Very personable and extremely trust worthy! Give yourselves a pat on the back as you are truly an example of what one should expect when dealing with any kind of business. Thanks again!" |
12/27/2012 |
"John was exceptional! You don’t find knowledgeable, courteous people anymore. He was a treat! We would recommend Vanderford Air & Heating to our friends & family members!" |
12/17/2012 |
"I should have went with Vanderford Air in the beginning. It would have been a lot easier!" |
12/11/2012 |
"The highest compliments to your two technicians, Taylor & John for outstanding work & communication skills! They represented your company with professionalism, courteousness & cleanliness. You can be assured that with Taylor’s first visit (Memorial Day Weekend), we were sold on Vanderford Air! Not just by response time alone, but his & Johns work is a testimony to your company (take care of these guys)! And Merry Christmas & Happy New Year to all of you! " |
11/28/2012 |
"Always excellent service from phone personnel, to on site service rep. I feel safe because Vanderford gives such fine service. I also appreciate the email and phone reminders (without pressure) when I need a little time to work out my schedule!! I count on the next reminder in the Spring! Thanks!!!" |
11/28/2012 |
"Everyone was very professional!" |
11/28/2012 |
"I was surprised by how I was not pressured to buy a new A/C unit. When it came time to buy I went with Vanderford for that reason. I was also pleased at how the rep made sure I chose an A/C unit that would be right for the size of house I own. I will definitely continue to use Vanderford for my A/C and heating needs." |
11/07/2012 |
"Needed the job done quickly for a fair price and that is what they did for me." |
11/05/2012 |
"The tech that did the furnace check was excellent -- professional, personable, knows his stuff!! I have already referred someone to your company as I was impressed with the service." |
11/05/2012 |
"Have recommended you to several people." |
11/05/2012 |
"John and Jason were excellent at both technical knowledge and customer service. John was very good in helping me understand what he was doing & giving me suggestions. Both techs did a great job and were pleasant to work with. Thanks," |
11/05/212 |
"It is nice to have a company I can trust! |
11/05/2012 |
"Quality, price, purchase & installation experience, customer service & technician representative - All Excellent! I would definitely recommend Vanderford Air to my neighbors, family & friends!" |
10/23/2012 |
"Our friend told us about Vanderford Air, and after one service call I would never call another company to service our unit. In todays world it is nice to find a company who is very knowledgeable and professional about there work. We have told friends about Vanderford Air and will continue to." |
10/22/2012 |
"The service is very reliable, and professional." |
10/16/2012 |
"We are so thankful for the team at Vanderford Air! We called because we noticed a constant drip coming out of a pipe/tube from our attic to the back of our house. Taylor (the service technician) came over the very next day and we are so thankful that he did! Not only did we have a blockage in our drainage line, but we also had a hole in our drip pan! We were only days away from extensive water damage in our attic! Thankfully Taylor was able to clean the lines and replace the drip pan before any water invaded our home. He also topped off the Freon and we signed up for the “Peak Performance Plan” membership. We feel so much better knowing that Vanderford Air will be visiting twice each year to keep our heating and cooling system running smoothly!" |
10/15/2012 |
"This summer my highest electric bill was $92 dollars after having my air conditioner replace in February. Last summer my summer electric bill was over $300 one month. The kWh used were consistently ~1/3 used this summer as compared to last year while keeping my house at the same temperature." |
10/12/2012 |
"They treat you like family! They make you feel comfortable and they are very reliable!" |
10/09/2012 |
"Vanderford is a company I trust. Everyone that I've ever spoken to is most polite and respectful." |
10/09/2012 |
"I was been very pleased with the service provided and the service knowledge of the technician was quite good." |
10/05/2012 |
"Everyone was very nice and respectful. John the sales consultant answered every question I had and took the time to explain the differences between the systems and the system's components. While I waited for the installation Vanderford lent me a portable A/C unit which made the waiting bearable (the temperature in my house was 87 degrees at the time). The installation team did an excellent job adapting the new unit to the house so that it works as it should and did it all in one day as they had promised. Wendy kept me informed of everything and even filled all the warranty paperwork and mailed it to me at my home. So far I have no complaints and I'm enjoying a cool house thanks to Vanderford Air." |
10/05/2012 |
" I was treated as though I was family. Our summer electricity bills were so much lower and the temp in the house was so comfortable." |
09/27/2012 |
"We had a bit of an emergency and Vanderford Air came out the same day. They were very friendly and knowledgeable even though we were in a time crunch. I would highly recommend them to everyone." |
09/26/2012 |
"Taylor and Robert are very honest and had a great game plan. My A/C system is working 10 times better than it was when it was brand new. Customer for life!" |
09/26/2012 |
"VERY IMPRESSED WITH PROFESSONALISM THROUGH THE PROCESS!" |
| 09/25/2012 |
Thanks, Vanderford, for a job exceptionally well done in installing my Fujitsu mini split zone ductless a/c system. My house has limited attic space so working on the existing system would have required opening the roof to gain access, so I started shopping for a ductless air system. Vanderford responded very quickly and professionally with a fair bid. I liked the Vanderford price and the Vanderford representative so I chose them. In less than one week they had the system totally installed and working. Wow! For the first time I can comfortably cool my house, or any portion of it. The Fujitsu system is so quiet that sometimes I have to look at the vents to make sure it is even on. Recently I got my first electric bill since replacing the old, inefficient system. Our total kw usage was 53.6% of the average usage for the preceding three months. The period compared was for May, June, July and August billing cycles so I would have expected the August bill to be one of the highest of the year. Although this system was a serious investment it will pay for itself pretty quickly with the energy savings that we are experiencing. Best of all, my house is comfortable even on the hottest days. I would highly recommend Vanderford and the Fujitsu ductless system to anyone who wants efficiency, savings and comfort. Thanks, Vanderford! |
09/25/2012 |
"I’m living in Fort worth and you guys did a great job with the communication and explanation of everything that was being performed at my rental property! I really appreciate the technician’s help, he did a great job! Thank you so much!" |
09/17/2012 |
"Thanks for getting someone out so quick Saturday morning, we really appreciate it." |
09/07/2012 |
"I want to say how grateful I am with your company and the great employees. As you know there was an issue with the AC on the unit repaired yesterday. As happens often the customer (tenant in this case) waited till late to decide the AC wasn't working properly. John willingly came back to the location and took care of the problem. Inconvenient and quite a distance for him! By the time he was done the tenant was one happy camper and also appreciated the late night service. We are in the service industry as well and I just want to say you have one heck of a team there. You make a great partner and I look forward to using you on my other properties as well as easily referring you guys without reservation. Thanks again!! " |
09/04/2012 |
"I want to thank Taylor for stopping by this morning. I found Taylor extremely knowledgeable, courteous and likable. I will feel very comfortable dealing with him should we decide to get this job done by Vanderford. I have all the 3 estimates and hope to make decision very fast." |
08/28/2012 |
"Vanderford Air did an outstanding job on cleaning my duct system last week! I have been in my home for over 25 years and never had any type of duct cleaning done, so I know the ducts needed it. And I was correct! I also opted for them to spray the Anti Microbial Treatment and with my allergies; I feel better knowing this material has been applied to the original ducts in my home. I did my homework and the price was fair and I truly trusted the owner, Robert. He came out to my house and gave me a free estimate and his opinion on what he thought I should do. The technicians were professional and I would recommend this company and this duct cleaning procedure to anyone! Thanks to all at Vanderford Air for a great job! " |
08/27/2012 Bola A. |
"Prompt service on a “Friday”. Technician was knowledgeable with adequate diagnostic skills. Found problems quickly, and repair was satisfactory!" |
08/27/2012 |
"I just want to let you know what an outstanding job your crew did this week in cleaning our air ducts. It was impressive to see and feel the suction power of the Heppa Air Filtration system that you use. The air in my home is noticeably cleaner to breath and I am no longer waking up to find a fine layer of dust on the dark furniture. When I had any questions about the process or the equipment, Bobby was able to explain the answers to me in a very polite and patient manner. So glad we called you to have this done. Thank you very much." |
08/27/2012 |
"Hello, We were very pleased with the quick turnaround time, professionalism, and quality of the work. We will definitely plan to use your services in the future." |
08/27/2012 |
"I was pretty pleased with the experience. I got home late Friday night to a non-working downstairs AC. I went outside to check the compressor and detected that the fan motor had burned out. I shut off the breaker and called Vanderford at 8am Saturday morning, where I talked to a real person (not a machine) who scheduled a guy to come out. I got a phone call from him shortly afterwards, we discussed my perception of the problem, he asked for more information about the fan specs, which I got and gave him, so he could be sure to have the right part. By 9:30am or so he was in the driveway, was polite and professional and went to work straight away. The problem was the fan motor, so he replaced it and by late-morning I was back in business. So good experience." |
08/24/2012 |
"Just wanted to say thanks to you guys for the service. John was a big help in working with me to help diagnose the issue and focus on it rather than just going through the motions and performing a lot of work that didn't add a lot of value. As always, I appreciate the way Vanderford treats me on service calls. Thanks again! " |
08/24/2012 |
"We had a great experience. John was very informative, professional, knowledgeable and efficient. Thanks to everyone at Vanderford for creating great customer service. Your "Peak Performance Maintenance" signed contract is in the mail today. " |
08/16/2012 |
"Good morning! My wife and I want to pass along our high praise to Vanderford Mechanical and our John, your technician, who serviced our AC on a Saturday, at 9:45PM (on his birthday none-the-less)! Our daughter was ill at the time, and my wife 36 weeks pregnant. Vanderford did a great service to our family, and we wish to thank you personally and continue retaining your services for future maintenance and repairs. Thank you again! " |
08/15/2012 |
"This is by far the best service company I ever used. My house was 91 degrees so I needed my AC fixed right away. I called several AC companies for same day service with no luck. One major company wanted me to wait three days for them to install a condensor coil. I contacted Vanderford Air and Robert understood my situation and scheduled me in the same day. The technician (Taylor) was excellent. He was very informative and very professional. I will definitely use them again and recommend them to my friends." |
08/01/2012 |
"Had an AC problem today and called Vanderford Air and had a fantastic experience! Their technician, Taylor, was excellent! We were also thrilled with their prices - very reasonable." |
08/01/2012 |
"Excellent install crew! My wife felt very secure to have them in the house. Very pleased with product and service." |
07/27/2012 |
"I just wanted to thank you and your team that came over to the house yesterday. Danny and Matt did a very through job in the installation of the new Carrier system. Couldn't be more pleased. Taylor is just an outstanding asset that makes up your team. I just wanted to point out that Taylor always exceeds my expectations and tackles the problem like a Doctor when it comes to problem solving. There he conducts a through diagnosis relative to the situation suggest the alternatives with the situation on hand with the uppermost spot on precision attention to detail and courtesy leaving me with the valued confidence that would gain my trust and a repeat satisfied customer. As a retired Navy Commander I would not hesitate to say that Taylor would make a fine outstanding officer candidate and would highly endorse him for such. Be as it may you have one fine young man that speaks volumes on your selection of talented personal that represents and reflects on you and your company's name. Thank you" |
07/25/2012 |
"We are grateful that you came out and installed our new Carrier on the 4th of July. The tech's were professional and did an outstanding job. The install is a work of art. I look forward to seeing you during the maintenance visits. By the way, I've been watching my electric usage on smartmetertexas.com and see a drop in my electric usage." |
07/14/2012 |
"Just wanted to leave msg that Taylor C. did a great job. You have a permanent customer. Very pleased with you services " |
07/12/2012 |
"I've had great experiences with your company and I will use you again! I also gave you a top rating and review on Angie's List. Thanks" |
07/10/2012 |
"First time using Vanderford Air, found them on the internet, saw they were listed with BBB so took a chance and was very pleased with their service. I have found my HVAC company. Thanks." |
07/10/2012 |
"Technician got to my place fast and fixed the problem easily." |
07/10/2012 |
"Great service from start to finish. Technician was early which was awesome. The technician was super friendly, knowledgeable , and efficient. I will definitely recommend Vanderford Air to family and friends. " |
07/10/2012 Veronica and Alfio L. |
"We were very impressed with everyone that we have dealt with from Vanderford -- very professional and extremely knowledgeable people! Glad to be a customer." |
07/10/2012 |
"Technician Taylor Cox was outstanding, timely, professional, courteous and thorough. It is difficult to find quality service anywhere these days, but he represented your company as the Gold Standard for service." |
07/06/2012 |
"All aspects were professional. You were on time for meetings, completed installation faster than expected, and the work was perfect. The final installed equipment has been flawless to date." |
06/28/2012 |
"The technicians you sent out were very professional and took the time to explain everything to us..." |
06/12/2012 Via Email |
Robert, I must say you have a wonderful Tech Taylor who did a fantastic job on my unit. I did not expect to pay a little over $1,000 but that was my choice and well worth it. I told my neighbor about your company and how well you keep up with the latest technology and so on. She has your # when she will need some work done. I told her about the Permafrost as well. I did not expect the outside unit ever needed cleaning. Taylor made it look like new and said as he did the Taylor set the thermostat very low and my house did not ever get that cold. I keep my Thermostat at about 79-80 and feels much colder then it actually is. Great Job Robert and may I suggest since I mentioned Permafrost in our initial phone call and you did use it. I am assuming a lot of people don't know about Permafrost and thought you may have that advertised on your web page if not already. Just a thought mate.
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04/14/2012 Eli S. |
Great Job! I appreciate your coming out so quickly, especially on a weekend. |
03/12/2012 Jim B. |
Just wanted to say thanks for getting my air conditioning fixed. I was afraid it was time for a new one, but you worked your magic once again! You will definitely be the one replacing it when the time does come. |
| SHAWN MEYER DICKINSON, TX |
WE HAD SEVERAL COMPANIES GIVE US A QUOTE ON REPLACING OUR SYSTEM. AND WE FELT THE MOST CONFIDENT WITH VANDERFORD AIR. THE INSTALLATION CREW WAS VERY PROFESSIONAL IN THEIR JOB OF INSTALLING OUR NEW A/C SYSTEM. THEY WERE POLITE, COURTEOUS, AND LEFT OUR HOUSE CLEAN! |
Rudy Sutherland
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Vanderford is a first-class operation that I highly recommend to anyone seeking excellent service and knowledge at a reasonable price. |
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"I just wanted to write and tell you what a great and honest service you have. I was told by several other air conditioning companies that I needed a new complete a/c unit, costing anywhere from $3000 and up. I was told by a friend to call you guys "Vanderford Air" and give you a try, so I did. To my surprise the owner Robert Vanderford actually showed up to inspect my a/c. He was very professional and I felt he knew his business very well. After a good inspection, I was told all I needed was to fix a small Freon leak and my coils needed to be cleaned. I was in total shock. Mr. Vanderford had me up and running in just 1 hour, and my a/c is still running like a champ today. I was So impressed with your service that I got on your yearly maintenance program. It is not every day that you meet a honest mechanic, if you know what I mean. Keep up the great work and I will refer you to everyone I know for sure. Thanks Again for saving me BIG BUCKS!!!!!!" |
Curtis Harris |
"Robert gave me a fair price for a great system and even fitted me into his busy schedule to install it during the middle of summer. Great work and followed up with a phone call to ensure that everything worked well. I would recommend him to anybody and will pass his name to my friends with no problem. Awesome company!" |
Douglas S. |
"Describe your experience with Vanderford Air: "Courteous, timely, informative, efficient and right on the money in his assessment and repair of our Carrier A/C. Other services had disagreed on what the problem was; Mr. Vanderford quickly and assuredly diagnosed the problem and replaced the evaporator coil, offering his guarantee that the work fix the problem. A++++." |
Paul Pryor |
"I would like to thank you again for the install of my new variable speed furnace and HEPA filtration system. You and your crew were both courteous and professional. You came highly recommended by my parents and I'm very pleased with your installation. Please feel free to use me as a reference in the future." |
Mr. and Mrs. Hutchison Dickinson, Texas |
"Your company was very professional and clean. Robert was thorough in his work and found and fixed a problem with some wiring that we didn't know existed. We have signed up for yearly maintenance on our A/C Heating system. Thank you very much." |
Why We Should Be Your Heating And Air Conditioning Company:
1. Our Team
We hire, train, motivate, and reward based on three main hallmarks: Integrity, Personal Responsibility, and Commitment. We expect our team to perform to high standards with enthusiasm and willingness to serve our purpose.
2. We are QUALIFIED
Our company prides itself on our commitment to our customers Most of our new business come from satisfied customers and their referrals to friends and neighbors We solve all home comfort problems including air infiltration, humidity, zone temperature control, whole house filtration and more
3. We are KNOWLEDGEABLE
We offer a full range of EPA Energy Star approved energy efficient products We have been recognized by Johnstone Supply as their Super Duper Dealer
4. We are CERTIFIED
We are licensed, bonded, and insured All installation and service technicians are factory-trained and certified We are a drug-free company
5. We are DEPENDABLE
Clean cut, courteous uniformed employees are on call 24 hours a day We complete each job with a 17 point check by our installation supervisor. We include a Company Warranty and Guarantee with all the work we do
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